Frequently Asked Questions

What is FreeEncoding.com?
Free Encoding is a free online resource for you to convert your media files. There is no software, no catch, and no hassle. Everything happens right on our web interface, meaning you get your files transcoded and delivered smoothly and efficiently.

What file types do you support?
We support video and audio files — for now!

What file formats do you support?
Video: mov, mp4, mpg, avi, wmv, flv, webm, m4v, 3gp, 3g2, mkv, asf, vob
Audio: wav, mp3, wma, mpeg4, ac3, ogg

Is it really free, even though I have to register an account?
Of course! Creating an account gives you access to download the files you encode.

Are you sure it’s free? How do you make money?
We’re sponsored by a stock media company called Video Blocks. Because of this sponsorship, we don’t have to worry about making money — we only worry about providing a great resource for encoding media files. In exchange, Video Blocks gets some good PR and marketing. It’s a pretty good deal, if you ask us.

Encoding

Which format is right for me?
It depends on your needs. For general information about each formats, visit our handy format guide.

What do the presets do?
Presets are great to use if you need to format a video file for a specific software program or device. Just pick the preset you need and let our engine do the rest! It’ll take care of all the technical details for you.

What is the maximum file size allowed?
You can upload a whopping 20GB per file. You’re welcome.

How long does it take to encode a file?
You can’t rush art! Encoding depends on a number of factors including size, duration, file type, and codec settings. The general rule of thumb is that the bigger the file, the longer it’ll take. Encoding can take anywhere from just a minute for small files, to a half hour or more for giant ones.

How do I know when my file is finished encoding?
If your file is still being encoded, the status bar will say “In Progress.” Feel free to leave the site — we’ll email you when your file is ready to download!

Do you watermark the encoded files?
Of course not! That would just be cruel.

Advanced Encoding Options

Do I have to select any advanced options in order to encode?
Nope! They’re available to provide maximum flexibility and control, but they’re not required. If you leave them blank, the encoder will use the specs of your uploaded file.

What do all the options mean?
FPS - stands for Frames Per Second.
Video and Audio Bitrate - Bitrate is the number of bits encoded per second. The higher the bitrate, the more data is stored in the file. Enter the bitrate in kilobytes per second.
Two Pass Encoding - if you leave it unselected, two pass encoding will be disabled.
Clip Length - Sets the duration of the file, from the beginning. Enter time in seconds.
Clip Offset - Sets the starting point of the file. Enter time in seconds.

Space & Storage

How long are my files stored?
Your encoded files will be deleted after two downloads or 24 hours. Get ’em while they’re hot!

How much storage space do I have?
Space is unlimited! Store as much as you want, as often as you want.

Tech Issues

When I try to download my file, nothing happens or I receive an error message. What’s wrong?
This sometimes happens when trying to download from older versions of Internet Explorer, Safari, or Opera browsers. Certain versions of these browsers don’t support modern web standards that we built our site around. To ensure full compatibility, we suggest using Google Chrome or Mozilla Firefox to access Free Encoding.

I pressed the download button, but where did the file go?
The file probably downloaded to the default folder set by your browser. To find out what this folder is, or to change it, check your browser’s settings.

I uploaded my file, but the status bar says “Failed.” What gives?
Well, obviously something went wrong. It could be that the file didn’t upload properly, that the encoder couldn’t read all of the necessary information, or something else entirely. We really can’t say for sure (we’re good, but not that good), so your best bet is to simply try again.

Why doesn’t the file name of my encoded file match the original file?
We do this so that things don’t get messy if two people upload files with the same name.

Accounts

I didn’t receive my activation link and account information. Where is it?
On rare occasions, our emails are filtered into spam or junk folders, so be sure to check in those folders. The activation email has a subject line of “Confirm your account.”
Also, be sure to add support@freeencoding.com to your whitelist or contacts list to make sure you receive emails from us in the future.

How do I edit my account information?
When you’re logged in, click the “Profile” button under your name, on the upper-right side of the site. You can change your name, email address, and password anytime.

How do I delete my account?
Why would you do such a thing? As of right now, accounts cannot be deleted through the website. Please contact our support team and request for your account to be deleted.

 

Have an infrequently asked question? Get in touch with us.

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